Terms and Conditions

Last updated: 1 September 2026

Welcome to AishaBaileyDesigns.

These Terms and Conditions set out the agreement between you (the customer) and us (AishaBaileyDesigns) when you use our website or place an order.

By purchasing from our store, you agree to the following terms. Please read them carefully before placing your order.

If you have any questions, please contact us at aishabaileydesigns@gmail.com.

1. Business Details

Business Name: AishaBaileyDesigns
Website: www.aishabaileydesigns.co.uk
Email: aishabaileydesigns@gmail.com
Based in: United Kingdom
Business Type: Family-run small business specialising in personalised children’s clothing

2. Application of Terms

By placing an order through our website, you agree to these Terms and Conditions.

You must be at least 18 years old to make a purchase.

Please ensure that all personalisation details, product options and delivery information are correct before completing your order. As our products are personalised and made to order, changes cannot be guaranteed once an order has been placed.

3. Our Products

Our products are personalised and made to order. We take great care when creating each order and aim to ensure every item meets our quality standards.

Please note:

Colours may appear slightly different depending on your screen or device settings.
Due to the personalised and made-to-order nature of our products, there may be minor variations in print placement or appearance.
Personalisation details are produced using the information provided by the customer. Please check all names, spelling, dates, years and other personalisation carefully before placing your order.
Sizing information and measurements are provided as a guide and small variations may occur between garments.
We may make minor adjustments where reasonably necessary to improve product quality or meet manufacturing or safety requirements, provided these do not materially change the product ordered.

4. Personalised & Made-to-Order Items

Because our products are personalised and made specifically for you, they are exempt from the usual right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where they are made to your specifications or clearly personalised.

We therefore do not accept returns, exchanges or cancellations simply because you have changed your mind.

This does not affect your statutory rights. If an item is faulty, damaged, not as described, incorrectly supplied, or we have made an error with your order, please contact us so that we can put things right.

We cannot accept responsibility for personalisation errors resulting from incorrect information supplied by the customer. This includes, but is not limited to, incorrect names, spelling, dates or years entered when placing an order.

Please contact us at aishabaileydesigns@gmail.com with your order number and, where appropriate, clear photographs showing the issue.

5. Prices and Payment

All prices are displayed in GBP (£) and include VAT where applicable.

Payment must be made in full at checkout using the payment methods available on our website.

We reserve the right to change our prices at any time. Any price changes will not affect orders that have already been accepted and confirmed.

6. Order Processing and Delivery

We aim to process and dispatch orders within 1–5 business days, although processing times may vary during busy periods, particularly in the run-up to Christmas.

Delivery Options

Standard Delivery: Estimated 2–5 business days (UK)
Express Delivery: Estimated 1–2 business days for eligible orders placed before 9 a.m.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Please ensure your delivery address is complete and correct before placing your order. As our products are personalised and made to order, we may be unable to change the delivery address once an order has entered production or been dispatched.

If your order has not arrived within 7 working days of dispatch, please contact us at aishabaileydesigns@gmail.com and we will investigate.

Failed Delivery & Parcels Returned to Sender

Customers are responsible for providing a complete and accurate delivery address when placing an order and, where required by the chosen delivery service, making suitable arrangements to receive their parcel or collect it following an attempted delivery.

As our products are personalised and made specifically for each customer, refusing delivery or allowing a parcel to be returned to us does not create a right to cancel the order or receive a refund where no statutory cancellation right applies.

If an order is returned to us because delivery could not be completed, the parcel was not collected following an attempted delivery, delivery was refused, or an incorrect or incomplete address was provided by the customer, we will contact you to arrange redelivery.

The customer will be responsible for the reasonable cost of redelivery, and the parcel will be resent once the applicable redelivery charge has been paid.

This does not affect your statutory rights where goods are faulty, damaged, not as described, incorrectly supplied, or where the return results from an error for which we are legally responsible.

7. Cancellations and Amendments

Because our products are personalised and made to order, we begin preparing orders as quickly as possible.

We cannot guarantee that an order can be cancelled, amended or changed once it has been placed. Please check your chosen product, size, colour, personalisation details and delivery address carefully before completing your purchase.

Where a product is made to your specifications or clearly personalised, the usual statutory right to cancel a distance-selling order does not apply.

This does not affect your statutory rights.

8. Returns & Refunds

Because our products are personalised and made specifically for each customer, we do not accept returns or exchanges simply because you have changed your mind, ordered the wrong size, or supplied incorrect personalisation details.

If your order is faulty, damaged, not as described or incorrect, please contact us as soon as possible after discovering the problem. We recommend contacting us within 14 days of receiving your order, where possible, so that we can investigate and resolve the issue promptly.

Please email aishabaileydesigns@gmail.com with your order number and, where appropriate, clear photographs showing the issue.

If we ask you to return an item because it is faulty, damaged, incorrectly supplied or not as described, we will provide return instructions and cover reasonable return postage where we are legally responsible for the return.

Depending on the circumstances and your statutory rights, an appropriate remedy may include a replacement, repair or refund.

Where a refund is due, it will be processed in accordance with applicable consumer law and returned using the appropriate payment method.

Nothing in this Returns & Refunds section limits or excludes your statutory rights under UK consumer law.

9. Risk and Ownership

Ownership of goods passes to you once full payment has been received.

Responsibility for the goods passes in accordance with applicable UK consumer law when the goods are delivered to you, or to another person identified by you to receive them, subject to any applicable legal exceptions.

10. Limitation of Liability

We are not responsible for delays or failures caused by circumstances outside our reasonable control. However, this does not affect your statutory rights or any legal responsibilities we have in relation to your order or its delivery.

AishaBaileyDesigns is not responsible for losses arising solely from information incorrectly supplied by the customer, including misspelt names, incorrect personalisation details or incorrect delivery information, except where we are legally responsible.

Minor variations in colour, sizing, print positioning or appearance that are reasonably expected from screen displays, garment manufacturing or the made-to-order process will not necessarily constitute a fault.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

11. Intellectual Property

Unless otherwise stated, designs, photographs, graphics, branding and written content created and owned by AishaBaileyDesigns are protected by applicable intellectual property laws.

Content owned by AishaBaileyDesigns may not be copied, reproduced, distributed or used commercially without our prior written permission.

12. Privacy & Cookies

Your privacy matters to us.

We handle personal information in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018.

For information about how we collect, use, store and protect personal information, as well as information about cookies, please see our Privacy & Cookie Policy.

13. Governing Law

These Terms and Conditions are governed by the applicable laws of England and Wales, subject to any mandatory consumer protections that apply to you.

Nothing in these Terms and Conditions removes any rights you may have under applicable consumer law regarding where legal proceedings may be brought.

14. Updates to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our products, services, business practices or legal requirements.

The version that applies to your purchase will generally be the version in force when your order is placed, unless a change is required by law.

The most current version of these Terms and Conditions will be available on our website.