At AishaBaileyDesigns, we are committed to providing our customers with high-quality products and fast, reliable shipping. 

Processing Time: 

Our items are handmade and may take up to 1-3 business days to process before shipping, excluding weekends and UK public holidays. We appreciate your patience and will do our best to get your order out to you as soon as possible. During peak periods, processing times may be slightly longer - we appreciate your patience in these cases.

Shipping Options: 

Our standard shipping option is typically by EVRI Standard, which usually takes 2-5 business days within the UK. We offer international shipping to most countries which will be relatively longer. Please note that buyers are responsible for any customs and import taxes that may apply. AishaBaileyDesigns are not responsible for delays due to the post and customs.

Address Accuracy:

We are not responsible for orders that are not delivered due to incorrect shipping addresses provided by customers. Please double-check your shipping information before submitting your order.

Returns: 

All items we sell are customised, thus, we do not accept returns unless there is a mistake on our part. However, we want you to be completely satisfied with your purchase so for any reason you're not happy with your order, please contact us within 14 days of receiving your order and we'll work with you to find a solution. Returns must be in their original condition and packaging, and buyers are responsible for return shipping costs.

Any Questions?

Please message us if you have any further questions that are not written in our policies. We aim to get back to you in one working day.

Thank you

How do I personalise my order?

Enter your chosen name or wording in the personalisation box before adding your item to cart. Please double check all spelling before checkout.

How do I know which size to choose?

A full size chart is available in the dropdown menu beneath the Add to Cart button to help you choose the best fit.

What is your processing time?

All items are made to order. A detailed processing time explanation can be found in the dropdown menu beneath the Add to Cart button, so please check this before placing your order.

What if I need my order quickly?

If you have left it until last minute, you can select the Rush My Order option at checkout for a small additional cost. Orders placed before 10am will be prioritised that working day and sent via Royal Mail 24 for delivery on the next working day.

Can I request changes to the design?

Absolutely. If you would like changes to colours, characters, wording or other design elements, please leave your request in the personalisation box or contact us before placing your order. We will always do our best to accommodate custom requests where possible.

Please ensure you leave a phone number at checkout. If we need to clarify any details regarding your design request, we will contact you by text message as this is the quickest way to avoid delays to your order.

Are personalised items non-refundable?

As all items are made to order and personalised specifically for you, personalised products are non-refundable unless there is a fault with your order.

How should I wash my item?

We recommend washing all personalised clothing inside out on a gentle cycle at 30°C. Do not tumble dry or iron directly over the printed design to help preserve the print quality and longevity of the garment.